Refund Policy

We are committed to providing the highest quality digital marketing services. We strive to ensure our clients are satisfied with our work. However, we understand that there may be circumstances where you are not completely satisfied. Please read our refund policy carefully.

1. Eligibility for Refunds

  • Service Dissatisfaction: If you are not satisfied with our services, you may be eligible for a refund. Refund requests must be made within 30 days of service delivery.
  • Prepaid Services: For prepaid services or retainers, refunds will be considered for the unused portion of the service.

2. Non-Refundable Services

  • Completed Services: Services that have been fully completed and delivered are non-refundable.
  • Third-Party Fees: Any third-party fees, such as ad spend on platforms like Google Ads or Facebook Ads, are non-refundable and are the responsibility of the client.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at info@nobelpersona.com with your refund request. Please include your name, contact information, service details, and the reason for the refund request.
  2. Review Process: Our team will review your request within 7 business days. We may request additional information or clarification to process your request.
  3. Decision Notification: We will notify you of our decision via email. If your refund is approved, it will be processed within 14 business days. Refunds will be issued to the original payment method.

4. Partial Refunds

In cases where partial services have been delivered, we may offer a partial refund based on the proportion of work completed. This will be determined on a case-by-case basis.

5. Changes to Refund Policy

Diamond Dynamic reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Diamond Dynamic
Email: info@nobelpersona.com

By using our services, you agree to this refund policy. Thank you for choosing shop.nobelpersona.com.