Refund Policy

Effective Date: 01/06/2024

This Refund Policy applies to all purchases made through the landing page: https://shop.nobelpersona.com/antivirus-service/, owned and operated by Online Webfuel Private Limited, under the brand NobelPersona.

We strive to ensure customer satisfaction by providing genuine, authorized digital products. Please read this policy carefully before making a purchase.

1. Authorized Reseller Statement

NobelPersona is an authorized reseller of leading cybersecurity products, including Norton antivirus software.

All licenses and subscriptions purchased through our platform are genuine and obtained directly through official partner programs.

2. Nature of Products

All products sold on our landing page are digital goods (software licenses, activation codes, or subscription keys).

No physical shipment is required. Delivery is made electronically to the email address you provide at checkout.

3. Refund Eligibility

Due to the nature of digital products, refunds are limited. Refunds may be issued under the following circumstances:

✅ Duplicate Payment – If you are accidentally charged more than once for the same order.
✅ Non-Delivery of Product – If you did not receive your activation code or license key within 24 hours of confirmed payment.
✅ Incorrect Product Delivered – If you receive a product that does not match the one you purchased.
✅ Product Incompatibility – Only if explicitly stated in the product description (e.g., operating system requirements).

Refunds will not be issued in cases where:

❌ The license key or activation code has already been delivered and successfully activated.
❌ You change your mind after purchase.
❌ You fail to meet system requirements not listed in the product description.

4. How to Request a Refund

To request a refund, please contact us within 7 days of purchase using one of the following channels:

📧 Email: refund@nobelpersona.com | info@nobelpersona.com
📞 Toll-Free: +1 (833) 387-0503

👉 Please include your order ID, product name, and proof of payment when submitting your request.

5. Processing of Refunds

Approved refunds will be processed within 7–10 business days.

Refunds will be issued to the original payment method used at checkout.

6. Consumer Protection Compliance

We comply with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule to ensure safe and transparent online transactions.

For Canadian customers, our policy also aligns with PIPEDA and related consumer protection regulations.

7. Disclaimer

NobelPersona is an independent company participating in partner program associations with trusted software providers.

All products listed on our platform come with genuine licenses obtained through official partner channels.

Purchases made through https://shop.nobelpersona.com/antivirus-service/ are governed by our Terms of Sale, Refund Policy, and post-purchase assistance, as outlined on this Website.

8. Third-Party Support & Google Ads Policy

This Website is strictly intended for the sale of genuine consumer software.

While the landing page may include navigational features or links related to product information or technical support, NobelPersona does not provide unauthorized third-party consumer technical support.

We comply with Google’s Other Restricted Businesses Policy regarding third-party technical support, which permits advertising for the sale of consumer technology where landing pages may contain navigational references to technical support.

📖 Reference: Google Ads Policy Update on Third-Party Consumer Technical Support

9. Contact Us

For any questions regarding this Refund Policy, please contact us:

Online Webfuel Private Limited (NobelPersona)
House No: 40, Rupali Enclave, Karala, New Delhi 110081